Monday, September 28, 2009

Shortest Conversation with The Professional Ever

Aaron: [Standard Greeting.]
The Professional: I knew it. I'll get a coffee and you will too.
Aaron: Ok.

(Click.)

Wednesday, September 23, 2009

The What Bar?

I received 5 calls in a row where either no one spoke or their phone had no reception. Based on this man's ability to deal with technology I can only imagine when we finally spoke, it was his 6th attempt to call the station.

Aaron: (Standard Greeting.)
Internet Troubles: Hi ummmm, yeah. You guys just played six songs in a row about 25 minutes ago and I'm wondering what the names of the songs were. The first one said something about...
A: Ok, you can find our playlists online. Just go to yes.com/(call letters of the station).
IT: Oh ok.
A: Yep.
IT: So I just go there?
A: Yes.
IT: All right thank you.

(click.)

A: (Standard Greeting.)
IT: Hi yeah. We were talking earlier, you guys played six songs in a row about 30 minutes ago and I'm wondering what the names.
A: Yes, you need to go online. To-
IT: Yes.
A: Uh, yeah to yes.com/(call letters of the station).
IT: Ok, I did that.
A: Ok so it'll show a TV screen and some icons, click on the icon that's for the past seven days, then it shoudl come up on today. If it doesn't click today and then there's a scroller on the right side of the screen. It's hard to tell but it's there.
IT: Ok. So...
A: There should be a TV-
IT: I see links to Yahoo, Google-
A: No above that. There should be an image of a TV. On the left side of the TV screen there's six icons. Click on the one that looks like a clock.
IT: Uh-huh... Ok, so I'm on my wife's page.
A: What?
IT: I'm on her My Way page.
A: Ok, you need to type the web address I gave you into the address bar.
IT: Is that gonna mess up my wife's page?
A: No.
IT: So just type it?
A: Yes.
IT: Ok... Alright I got "Top Google Results..." The first one-
A: Ok, I think you typed it into a search bar of some kind.
IT: Which one do I click on.
A: None of them. Do you see near the top where it says "http, colon, slash, slash?"
IT: Uh-huh.
A: Ok, click on it.
IT: What?
A: You need to type the address there. So click where it says all that.
IT: All right.
A: And delete it.
IT: DELETE IT?
A: Yes.
IT: Are you sure? Delete it?
A: Yeah. Don't worry it's fine.
IT: All right.
A: Now type in yes.com/(call letters of the station).
IT: Y-E-S-DOT-C-O-M-SLASH-(NAME OF STATION)
A: No, yes.com/(call letters).
IT: Oh. Wait. Ok. Wait. (CALL LETTER)-(CALL LETTER)-(CALL LETTER)-(CALL LETTER).
A: See the TV screen?
IT: No. It says Bing. Bing Results are...
A: Ok that's not right either. I think you searched again. What browser are you using?
IT: What?
A: What are you using to get on the internet? Is it Internet Explorer?
IT: I don't know.
A: Ok, do you see an area at the top where it says "Address?"
IT: No.
A: No?
IT: No.
A: ...
IT: I don't know what you're tlaking about. Maybe I need to get my wife to help me out?
A: Maybe that's the best idea.
IT: Yeah, cause I don't really know what I'm doing.
A: Yeah, I would say ask you wife.

Dropped two calls helping this internet-illiterate.

Friday, September 18, 2009

She Wasn't on My List

Aaron: [Standard Greeeting]
I Didn't Win: Hi, yes, can you tell me who won the Country Jamboree Contest.
A: I don't really have that information.
IDW: Why not?
A: Well, this is the reception desk for multiple radio stations here and they don't send us the names of people who won contests.
IDW: Well it was a big contest. I was one of the eight finalists.
A: Oh wait, you know what I think they did send out something abotu this contest... It looks like Becky from Springfield won.
IDW: Mmmmmkay. She wasn't on my list.
A: Well I don't know what to tell you. She won.
IDW: Ok. Well thanks for nothing.

Thursday, September 17, 2009

Crack a Beer?

The Professional has been calling a lot lately and it can be really depressing to talk to her. There was a lot of drama over the past couple days as to whether or not she would have to move to California. Someone put a For Sale sign outside her place, "business" is drying up, she was getting into fights and drinking more. But this little nugget was gold. I learned in a few earlier calls and from Nicole most of the problems have been resolved, she sounded happy, and this is far and away the shortest call I've ever taken from her.

Aaron: [Standard greeting.]
The Professional: I gotta keep my calls shorter.
A: Uh-huh.
TP: Why don't you crack a beer tonight?
A: I think I will.

(click.)

S-U-C-C-E-S-S That's the Way You Spell Success

Take that Cash For Gold.

I finally did it. I buzzed CFG but by the time she put her hand on the knob the door re-locked. It was so glorious. Words cannot describe the elation I am experiencing right now.

This event has taught me two things.
1) This buzz-to-re-lock timing is very difficult. The door stays unlocked for a good deal of time. Easily enough to give someone time to walk all the way across the lobby.
2) This means you need to buzz THE VERY MOMENT someone walks through either door.
3) Without being able to see the person coming down the hall through the window in the door it's neraly impossible.
4) You can only see down the hall via one door.

I must be satisfied doing this on the one door this is possible. But I will strive on for the other.

Goonies never say die.

- Aaron

Tuesday, September 15, 2009

Cash For Gold Can't Weigh Her Own Packages

This post is sort of self explanatory based on the title but regardless. CFG made me leave the desk to help her weigh a package in the mailroom. This means one of two things.

1) Either Cash for Gold is too dumb to way a package.
2) Or too lazy to take it to a post office.

Sigh.

- Aaron

LeAnn Rimes Doesn't Work Here

I think it should be noted that, while there's no way to tell for sure, the caller sounded like an middle aged man. A pathetic, stupid middle aged man.

Aaron: [Standard greeting.]
Caller: Hi. Yes. So I'm wondering if you can help me-... I-... Maybe you could connect me with-... I don't even know what department this would be...
A: Ok. Well what's the question?
C: Well about a year ago I won tickets with your station to a LeAnn Rimes concert.
A: Uh-huh.
C: And afterwards I was fortunate enough to go backstage and meet her. We had a great conversation.
A: I see.
C: And we took pictures together.
A: All right.
C: So she's coming back to town for a concert, and I would like to go backstage again.
A: Well-
C: And I want her to autograph the photos.
A: Ok, well no one here is going to be able to help you out with that.
C: Why not?
A: Because we don't have access to LeAnn Rimes.
C: What do you mean?
A: Well this is just a radio station.
C: I know.
A: You're going to have to contact LeAnn Rimes' agent or manager or something along those lines.
C: Well do you have that number?
A: No. You might try looking online at LeAnn Rimes' website to see if she has a business contact information. That's probably your best shot.
C: Can't you just get me backstage at the concert again.
A: That wasn't organized by us. It was probably organized by the promoters or the producers of the concert.
C: But don't you have like an in?
A: With LeAnn Rimes?
C: Yeah.
A: No.
C: But you play her music.
A: Yeah, it's a radio station. We have license to play her music but we don't necessarily have access to her as an artist.
C: So what am I supposed to do? I really want to get these photos signed.
A: Well you can go to the concert and see if you can get backstage or you can try and contact people who DO have access to her as an artist like her manager or agent.

At this point we circled back around to the "no one here can help you with that" portion of the conversation and continued through to the end. Maybe twice. Maybe three times. Towards the end I think he was just as frustrated with me as I was with him and so he said goodbye and I said good riddance.

-Aaron

Monday, September 14, 2009

More cash.

Cash For Gold is livin' it up today, dressed in a new Nordie's sweater, complete with sunglasses inside and some gold flats. She caught me heading into the mailroom today and decided it was ok to ask me to turn around and go back out to the lobby, just so i could buzz her through the other door.

Some Classics

Decided to post a few classics, from when I started working here almost a year ago:


Nicole: (standard greeting)

In The Dark: Can you put out a PSA? (pause)

N: Sure –

ITD: Tell them to turn their lights on.

N: I’m sorry?

ITD: I’m driving in Ballard and I almost got in an accident because someone didn’t
have their lights.

N: Oh. Yikes. Sorry.

ITD: Can you pass that on?

N: …Sure.

ITD: Thanks bye. (click)


-------------------

Nicole: (standard greeting)

A Bit Confused: Hi My name is Mary. Um…I guess I’m a bit confused. I called yesterday about the same thing. But um…Your station plays Britney Spears music quite a bit. And I just think it does a disservice to God’s children. I really am against it.

N: Oh. Ok.

ABC: I just uh…I don’t want my kids listening to that. I mean, I let them listen to your station, I’m not a prude. But I was wondering if they’d take requests? To not play it?

N: I’m sure they would, since they take requests to play songs, I’m sure they’d take a request to not play songs. I’ll give you the studio number.

ABC: Thank you. I just think it’s a real disservice to god’s children.


-------------------------

Memorable quote: "They've all got nice haircuts like the republican youth. I support that show."

Friday, September 11, 2009

Come Right In! No, seriously.

The following conversations took place on Wednesday, Sept. 9th, 2009 at 4:35 PM.
The names are changed to protect the stupid. And our location.

Nicole: (standard greeting)

Lost But Found: Hi. We're trying to find you guys?

N: Ok. Where are you?

LBF: On Main Street?

N: Ok, that's our street. Where on Main Street are you?

LBF: We're at 5555 Main Street?

N: That's where we are.

LBF: And we don't know where you guys are at? Cause there's a big building in the way.

N: (pause) The building with the 5555 on it?

LBF: Yeah...it's this big brick thing.

N: That's...that's us. That's where we are.

LBF: I can't see you guys.

N: Ok. Go inside. We're...inside the building.


I just am interested in what they thought we should look like. Any ideas? A stereo shaped structure? To be fair, it's an unmarked bland looking building except for the large 5555 Main Street on the front of it. Who knew that'd be where they wanted?

So they arrive inside and I learn quickly that their drive from (far away destination) has left the woman in need of a restroom. I tell her she'll need to go upstairs one floor by elevator.

LBF: Ok. Upstairs. Up these stairs? (points to the stairs in they lobby that won't go where she needs to go)

N: No. Those elevators right out there.

LBF: Can't I just go up these stairs? (she begins to just go up these stairs)

N: No. They don't go where you need to go. You'll need to go out to that lobby and take one of the elevators up to the second floor.

LBF: Ok. (begins to leave to do so) So...up to the...

N: Second floor.

LBF: And this is the...

N: We're on the first floor. Just go in and press the 2 in the elevator.


I'm happy to say, she made it to the restroom. When she came back and was filling out paperwork to claim her prize, she couldn't answer the question of what contest had she played.

N: Oh, that's ok. No one ever remembers that.

Her teenage son, who had been quiet this whole time and seated in one of the chairs in the lobby, looks up and adds:

Teenage Son: ...Be the right caller?

Which...to me...I mean what other radio contests are there?


This woman won a fly fishing pole and they carried it out of the place not fully understanding what it was, or how to hold it. I couldn't help but flash forward to them on their very first fishing trip:

LBF: We tried to catch somethin' but there were all these FISH in the way!

I won a prize, Mother...

Anthony Perkins came in just now and claimed some concert tickets. That scared me. Then I looked at his driver's license and it had a hole punched through it. Do they do that for murders as well as DUI's?

More fun names I've encountered:

Janet Hiney
Michelle Runswithwolves
Tyler Butts
Matthew Sugarbaker

That last one made me want cookies as well as some Designing Women episodes.


~Nicole

Cash For Gold

So Nicole might better be able to elucidate the details of a woman who I simply refer to as Cash For Gold. As I understand it, sometime ago she started a business which is pretty much the same as the real Cash For Gold scam. It must be doing well though, because she's part-time now and wears gaudy clothing.

From our desk there are two visible entrances to the studios and offices. Both require keycards. However one working the front desk can press a button which automatically buzzes and unlocks either door.

Once upon a time Cash For Gold used to be like everyone else. CFG would carry a keycard for entry but would offer a kindly word of appreciation if buzzed without request. Since the business-on-the-side took off though, no keycards have been carried by CFG and she will wait with her hand on the door until you buzz her through. Sometimes not even having the decency to look at you. And also without regard for what you may already be busy with.

Today I was roaming one of the office areas, running an errand of some kind, when I passed Cash For Gold. She was clearly on her way from one side of the offices to the other which would require the use of a keycard. Upon seeing me she slowed her walk to a snail's pace, waited for me to finish my errand, re-enter the reception area, and get to the buzzer buttons, all the while her hand at handle of the opposite door.

Not always saying thank you is really no biggie. Forgetting your keycard is understandable. It's pretty shitty to silently demand you are buzzed through. But it takes real gall to wait until the receptionist returns, so you can be buzzed through and then not even have the decency to show any kind of appreciation whatsoever.


At the moment, I'm trying to learn the timing of the buzzer, so I can unlock the door only to have it re-lock as she reaches for the handle.

Victory will be mine, Cash For Gold. Victory. Will. Be. Mine.

-Aaron

Baseball Games Are Not Talk Radio.

Aaron: [Standard Greeting]
Caller: You didn't play the Hank Thompson Show* yesterday.
A: Oh, I'm sorry.
C: You played the baseball game.
A: Ok.
C: So what's the deal?
A: I'm afraid I don't understand the question.
C: Why didn't you play the Hank Thompson Show yesterday?
A: Well, it sounds like we were broadcasting the baseball game.
C: What about Hank Thompson?
A: What do you mean?
C: What's happening to his show?
A: Well, he's not even recorded at this station. So I can't really tell you that.
C: Are you cancelling Hank Thompson?
A: As far as I know, there is no change in our broadcast schedule.
C: Are you phasing out Hank Thompson?
A: As far as I know, there is no change in our broadcast schedule.
C: Well I missed yesterday's episode.
A: I'm very sorry about that.
C: Well, how can I listen to it?
A: Well, if you go to the station's website, Hank Thompson's website, or maybe iTunes I bet you could download the podcast.
C: I live in the 1950's. I don't have a computer.**
A: Do you have any access to the internet?
C: No, I live in the 1950's.
A: You couldn't even go to an internet cafe?
C: No.
A: Then I really don't know what to tell you.
C: Are you going to re-broadcast yesterday's episode.
A: Probably not.
C: How am I suppose to listen to it then?
A: Well, if you're not willing to get a computer or access to the internet in some way I think you're out of luck.
C: Well- well- I'm not happy about this. I hope during the next baseball game you broadcast Hank Thompson.

(click.)

*The name of the show is not the Hank Thompson show. But the names have been changed to protect the inncocent.
** I would like to note this line of dialogue is verbatim.

-Aaron

Thursday, September 10, 2009

The "Professional"

This is the first of many entries regarding our lady of the hour, a woman we will call, for purposes only to honor her character, "The Professional."

I feel that the following conversation was a way to test the waters, to see if we were worth calling back. Apparently our temperature was just right.

The Professional: It certainly turned out to be a beautiful day.

Nicole
: Yes it has

TP: And it’s gonna be a beautiful night too.

N: Probably. Did you have a question, or can I connect you to someone…?

TP: Wouldn’t it be a sin if you decided to go out tonight and have a couple of drinks and a puff puff of a smoke?


I didn't know what to say so I hung up on her.
This was my first "Crazy Caller" after starting this job about a year ago. I decided to keep a log of them so I could share them with people at parties who had real jobs so I'd have something cool to say and seem interesting.

-Nicole

Blargging.

Hello. We are Aaron and Nicole. We deal with the woes of customer service all day long. We split time at the front desk of a radio station, each working just 20 hours a week. This part-time set up does little to diminish the possibilities of the crazy, however. It's true: most of the time this job is darn sweet. Free coffee, the keeping of expired prizes, and sometimes live entertainment and free food. But humanity prevails, which often results in spectacular tales of rage, pain and unbelievable hilarity.

These are those tales.

Aaron and Nicole